By purchasing items from Team Pro Equestrian, you agree to our order terms and conditions as detailed below: 

 

Order Acceptance 

When you submit your order via our website, we will process your payment and send you an acknowledgement email to confirm that we have received your order. We advise you to check your acknowledgement email to confirm accuracy of your order. Should you notice any error, please notify us immediately.  Due to the bespoke nature of our products, you can consider your order accepted by us upon despatch of the order/product. 

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Turnaround Times 

All items are made to order. Please allow up to 14 working days for completion of your order, this time frame is subject to change during periods of peak demand and may be extended up to 21 working days. Should you require your order for a specific date, please order in plenty of time and contact us to let us know. We will always do our best to meet your requests.  

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Stock Availability 

Please be aware that orders are subject to stock availability. Whilst we endeavour to keep our website as up to date as possible, on some occasions we may not be able to accept your order due to stock unavailability with suppliers. If for any reason we are unable to fulfil your order, your payment will be reimbursed within 14 days of taking the original payment. Please ensure your contact details are correct at the time of ordering so that we can get in touch with you if needed. 

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Colours and fabrics 

We endeavour to provide accurate product descriptions and photos, however, please be aware that some colours may differ dependent on screen quality.  We may use HTV or DTF printing, some colour variance may occur depending on colour/material of items.

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Large Orders 

We are happy to work with you to provide large orders for Teams, Camps, Events etc. Please contact us to discuss your requirements.  We can offer a sample item and we recommend that for large orders a sample is ordered to ensure you are happy with colours/items provided.

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Returns & Refunds 

If there are any problems with your order, please contact us as soon as the product has been received. 

 

We are unable to refund any personalised items, please ensure all details are correct at the time of ordering. Pony Club items including branch name are considered personalised and are non-returnable.

 

We will offer an exchange or refund for any faulty goods. Faulty items will need to be returned to us, we will reimburse postage costs at our standard rate (£4.50). 

 

Items that are not personalised can be returned for a refund or exchange within 14 days at the buyers expense. For exchanges, buyers will need to pay the costs for new items to be posted at our standard rate (£4.50).